FirstMark-backed Guru, an internal knowledge sharing company, unveiled a new AI, and syncing and impact analytics features aimed to improve the overall experience of the platform.

“[Customer facing teams] want to be responsive to their customers and feel confident in knowing what they want to communicate to the [them],” Guru CEO and co-founder Rick Nucci told TechCrunch. “They want to respond quickly and they want to respond accurately. [These features] further reduce the time it takes for them to dig up [information] and by reducing that time they’re [solving issues faster] and helping the customer have a better experience with them.”

Read the full article on TechCrunch