“Ada, the leader in automated customer experience (ACX), today announced it has been named the exclusive chatbot partner for Zendesk Suite by Zendesk Inc. The Zendesk Suite is a multi-product package of support channel software built for better customer relationships. The expanded partnership will see Ada’s AI-powered platform integrated with Zendesk Suite as the technology that enables both Zendesk’s Chat and Support capabilities.

Ada was selected by Zendesk as its exclusive chatbot vendor and ‘Suite Ready Partner’ based on the success Zendesk clients have achieved through the combination of Zendesk’s live chat software and Ada’s AI-driven automation. Ada supports Zendesk customers through its integration with Zendesk Live Chat and Ticketing, elevating the agent and customer experience with automated answers and actions for highly-personalized responses. The integrated solution empowers enterprises to easily combine the benefits of Ada’s proactive, omnichannel automation with Zendesk’s agent experience, ultimately providing customers a choice of self-service or live support.”

Read the full announcement here.