Tom Daly, Product & Design Leader from Boxee/Samsung/Spacious, spoke at Design Driven in April 2019. He spoke about the absolute necessity to embed true hospitality into any product experience that you build and how that enhances your ability to delight your customers. He also spoke about some of the missteps companies take that create more hostility with their customers. Strive to design products that do something *for* customers, not *to* customers.

Design Driven NYC is the largest monthly creative community in NYC, organized by Dan Kozikowski and Jack Cohen of FirstMark.